SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from US warehouses are shipped through USPS. Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-4 Business days |
Canada, Europe |
6-10 Business days |
Australia, New Zealand |
6-10 Business days |
Central & South America |
6-10 Business days |
Asia |
6-10 Business days |
Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of efitspot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://efitspot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
perfect ! recommend!
Sneakers are good 43 th in Russian 41 th .. You could have been cheaper. Expensive. Synthetics look not more expensive than 2000r
Excellent, comfortable sneakers, came quickly!
Glad I managed to get online - won't have to go to anywhere
bought this low priced 2 weeks ago. the order is already here, huge thanks to the seller!
If you're looking where to buy online, you'll find no place better than this store. thanks to the seller!
excellent !
Good sneakers, the size approached, a little wide. Delivery within two weeks to the point of issue.
Croses are received, correspond to the description and the dimensional grid of the store corresponds.
+
Sneakers just wow! At 38 size took 9 came up perfectly. Special thanks to @ _ gravitsappa _ for such finds and help in discounts
Sneakers are good, light, comfortable, took about 1500 rubles, their money is worth.
Sneakers are good, but they measure more than the size, I'm full of 35 size, 36 back to back, not comfortable for sports shoes, return, quality is good, store's photo matches
Good sneakers, fast delivery, I recommend the store, everything is always clear
Good. but on my 25,5 and wide leg the size is larger, I would take a smaller size. There are no complaints about quality, everything is great. Strange was the parcel, came to my city, then went to Khabarovsk, then came again. As a result, the delivery took a decent time. But the crosses are good. Thank you
Delivery is fast. the quality is very good. on the foot 25,5 the size approached exactly. I recommend.
Sneakers really liked. On the length of the foot 25,5 took 42 size, because. The foot is wide. Came up perfectly. I strongly advise for problem legs. I have a strong flat foot, I spent all day in these sneakers and my legs did not even fall off. Comfortable, and the sole is good, not slippery. Delivery is very fast!
Cool sneakers. Neatly executed, without traces of glue. On the length of the foot 22,8 I took the size 6 (23 cm), I was afraid that they would be small, but they sat very comfortable, wide enough and do not squeeze their fingers, very light and look great. The post office arrived in a week.
Best shoes bought on Ali! Mega comfortable and beautiful sneakers, light, made in autumn qualitatively! At its 40 size ordered a male 41, the leg is very comfortable, I walk like in slippers! And also perfectly approached my cloak, I recommend!
Fantastic! My third sneakers from camel-and always very cool. At 36,5 - 37 with a wide foot and lift took 39 Chinese-sat perfectly. Confidently autumn, I will wear with the coming of cool weather. Fast Delivery: before Volgograd have arrived in 2 weeks. I recommend the store, the goods-too.
On the leg 26 cm, just, no more than not less, in the battery, thanks cool