SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from US warehouses are shipped through USPS. Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-4 Business days |
| Canada, Europe |
6-10 Business days |
| Australia, New Zealand |
6-10 Business days |
| Central & South America |
6-10 Business days |
| Asia |
6-10 Business days |
| Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of efitspot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://efitspot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
amazing i like it so much!!!!!
Its same like in the picture. I am very happy. Highly recommend!
Perfect. Durable, roomy. The approach of the dit for everyday use, and for hiking on sports.
The backpack is just like in the picture. Very roomy. The quality of tailoring is excellent. There are no sticking threads or curves of seams. The only one, I did not really like the system is fastened to the carabiner-the carabiner itself is quite tight and it does not always work out to do it from the first raza. So sometimes I just leave it open. All the same, the top cover is attached to two more buttons, and the briefcase itself with a zipper, so the carabiner here is more for beauty. After Xiaomi urban, I did not really like the straps, although I just did not get used to ingots. They are also comfortable and soft. Still everything in the same Xiaomi is much more pockets, which is already more than half I did not use. Here, the pockets are 2 times smaller, but they are super roomy. The only thing that I did not like, all after the same Xiaomi (all because the knowledge in comparison), the fact that inside it is covered with plastic, but Xiaomi with a cloth. It's not critical, because almost all the portfolios are so, but here the fabric is not noisy and very pleasant to the touch, and while the swim "boars" and rushes.
I'm glad i managed to find a reputable store where I can buy online
5 stars to the store! I am extremely satisfied with my purchase!
That's the only wtore where i found a new
I've chosen to buy online and was right! great customer service. thanks!
Long chose a backpack, watched a photo of those who already bought. Decided to order this one. Nice backpack. Sufficiently high quality, comfortable. Perfect size for me. I was looking for a backpack under my coat. Come over! I was pleased. I bought at a discount for 1700-price for such a backpack-Super!