Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages shipped from US warehouses are shipped through USPS. Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 3-4 Business days |
| Canada, Europe | 6-10 Business days |
| Australia, New Zealand | 6-10 Business days |
| Central & South America | 6-10 Business days |
| Asia | 6-10 Business days |
| Africa | 6-10 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Good quality
Fast delivery, mother-in-law is happy.
recommend!
The goods came, how will work-let's see
I order 2 times. Everything warms perfectly and very much on pain.
In its size, the knee is large enough. The whole inner surface is covered with "dots", and the entire outer surface is lined with a terry cloth-Velcro cling to the entire area of the product. The seams are even, nothing sticks out anywhere. If the knee is good to pull, then when walking on a mid-size leg does not slip. In this regard, there is nothing to complain about. The product has a very strong smell of "cheap rubber", A similar sense of perception appears from new shoes/clothes made of artificial leather. As I understand, inside the product is a rubber base providing stretching and elasticity. I do not know if this smell will fade over time. Of all my orders on AliExpress, this is the most ambiguous one. Warming the skin can be provided with an ordinary woolen thing. And there is a positive effect from these "dots" or not-unknown. On the internet read that for the operation of tourmaline need an external source of heat in the form of an electric filament. I'm skeptical about this product.