SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from US warehouses are shipped through USPS. Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-4 Business days |
Canada, Europe |
6-10 Business days |
Australia, New Zealand |
6-10 Business days |
Central & South America |
6-10 Business days |
Asia |
6-10 Business days |
Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of efitspot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://efitspot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We reached St. Petersburg in 2 weeks. At 39 Russian size approached 40 on the size grid of the store. Light and soft. There is a small smell, I think it will fade.
Cool sneakers. But I was wrong. Size. I ordered one more. I hope so.
They are wonderful. thank you very much. in size approached. I hope will serve a long time! good luck and prosperity to the store.
Cool sneakers, on sale bought them for 1450r, natural, pressed leather, excellent quality of tailoring, the purchase is very davolna! In my Russian size 38 came up size 40 perfectly! Soft heel, does not rub anywhere, the leg does not sweat, already went to them repeatedly to walk with a stroller in the park for long distances! Recommend!
Cool
Excellent sneakers. Soft comfortable
Chic in general!!!!!!!!!! High! Cool! Take it definitely. The dimensional grid of the store is correct.
We came in a month. At its 37, ordered 38-perfect. Look Good
Good quality shoes. Delivered fast. I usually order size 40, but this time it is small for me. I would order 41 right away, but it's not available.
Excellent, comfortable, top of the skin
Good sneakers for 37 RR 24 just right. thanks to the store
On the Russian 37 are too big, at 38 a little tight. Stop 24.3-24.5 slightly large. High rise on the nose, bubble. The store did not answer questions. For the price is expensive. After the order, I found the same cheaper at 500 rubles. And with delivery plus. I wanted to cancel the order, but the seller quickly sent it.
Soft, comfortable! On the size 38,5 ordered 39, came up perfectly))))
Thank you very much, very soft, stylish look, and came in 9 days.
Very cool sneakers. Passed all day in them, convenient, the leg does not sweat. At 39 size took 1 more, came up perfectly.
Leather, the length of the foot 24,5 took on the floor of the size larger, T to the leg swelling. Everything is fine, waited a month
Sneakers as in the photo, fit on a wide leg. At the leg itself 24, 2 cm. Took the reviews 39. The sneakers are 24,5. On the insole just when you dress, a little with a margin, less would probably be pressed. Comfortable. It's been about a month. I did not communicate with the store, I'm happy.
Very satisfied with this nice product, very comfortable and lite. Very recommended
Excellent!!! Delivery to Israel two weeks. It looks like skin. Light, soft, comfortable. corresponds to the dimensional grid. I advise)))
Excellent sneakers, look very neat, soft and comfortable. Advise!
On my size 25,5 centimeters all came up, nowhere presses. To Russian 38. Natural leather. Sneakers look decent, and under the dress and under the jeans.
Best Buy on Ali. At 38R., approached 39
Cool crosses, delivery to Belgorod took 9 days. At 24,5 cm ordered size 39, sat perfectly. Thanks for the fast delivery)
Very high quality and comfortable form. I advise everyone