SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from US warehouses are shipped through USPS. Packages from warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-4 Business days |
Canada, Europe |
6-10 Business days |
Australia, New Zealand |
6-10 Business days |
Central & South America |
6-10 Business days |
Asia |
6-10 Business days |
Africa |
6-10 Business days |
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 15 days not including 1-2 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of efitspot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://efitspot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (15 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! At 37,5 took 38. Come on. Even with a small margin.
Cool sneakers, got on sale with a coupon for 1500 rubles. Rather milk color, not beige, quality, light, comfortable, dimensional grid corresponds to the declared: on the foot of 25 cm 40 size exactly fits, does not press and does not hang out, I have an average fullness stop. There was a little smell, but it was gone.
Good Goods. The skin is thick, but soft. Recommend. Separately about DPD- 23 November China-Moscow (more than 5 thousand kilometers), On December 2 left Customs, 2 December Moscow-Ryazan (about 200 kilometers). Monstrous speed!!! It is reported that 20 minutes before the closure is due to arrive, apparently to be intoxicated. Combine several parcels into one (together-faster) and then All this does not climb into the Postmate near the house, suggest to transfer to The nearest point of issue, even allow to choose. And here's another 30 minutes in line... In the best costs of Russian mail. God give you health, all the good, God bless you...
Super quality
Excellent quality of product! Advise this store :)
it's a good price for , so i will keep ordering from the store
[word exactly as described! Thanks.
A reasonably priced item with an excellent quality. That's a bargain!
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
Thank you! Received exactly as in the description.
Good quality ! There is a protection to avoid damage, the product is well packaged. Thank u!
Chic
Cool sneakers, I take the second pair
it's really awesome that i can get online with no extra costs and receive it promptly and conveniently
Perfect!
Nice sneakers. Suitable for a wide foot.
Probably the lowest price for available in a lovely webstore!
The best in all the items offered online in such a convenient store!
Awesome deal! It's safe to say it's the cheapest price for
Sneakers are very cool. I ordered the second .. With the first wrong size. The relative came up. She really liked it. I ordered myself more. On R. 37 ordered 38. Delivery to Penza two weeks.
Comfortable, light and very nice
At 37 size took 38 (if the sock can be on the floor of the size more freely), still did not wear, just fitting. There are no complaints about the appearance.
Just super!
Size in size
Took 36 size at 35 and still malomerit) natural leather, milk color, light